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Have a question? Call Us On 08456 44 50 60

FAQ'S

  • General questions

    Do you give discounts to Cadets or military personnel?
    No we do not as our prices have been historically competitive with other surplus stores and all of our customers are in the military.
    What condition are the items you sell?
    All items are brand new and un-used unless otherwise stated.
    BFPO Tax Free
    We offer BFPO Tax Free sales to qualifying destinations, click here to read more.
  • Delivery

    How much is UK postage?
    How long will delivery take?

    We aim to deliver in the UK within 2-3 working days, however delivery may take up to 14 days, please allow up to 28 days for International orders.

    BFPO orders are shipped through the UK BFPO system. Delivery to European destinations is 7-10 days and 10-14 days for the Rest of the World including Afghanistan. However delivery can take up to 28 days.

    How much is International postage?
    All international orders are charged at cost, we do not mark up or make a profit from shipping charges. All goods are shipped via Airmail services only.
  • Help with orders?

    Can I return a product I bought via mail order if I do not like it?
    Yes you can, however they must be in accordance with our Returns Policy.
    What happens if my parcel is lost or delayed?
    We are happy to replace or refund any item not delivered or lost in the post. 14 days in the UK and 28 days for the Rest of the World.
  • Privacy Policy

    Are my Credit Card details safe?
    Yes it is we our secure-server software SSL encrypts information to ensure that your transactions are private and protected.
    Do you have a Privacy Policy?
    We are committed to protecting your privacy. We use the information we collect about you to process orders. We do not sell or trade your information to others. Please visit our Data section. For full information on our privacy policy please click here.
  • Cookies Policy

    What are Cookies?

    To enhance your experience on our site, our web pages use "cookies". Cookies are small text files that we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personal information unless you choose to provide this information to us.

    Currently we operate an implied consent’ policy which means that we assume you are happy with this usage. Once you choose to provide a web page with personal information, this information may be linked to the data stored in the cookie. A cookie is like an identification card. It is unique to your computer and can only be read by the server that gave it to you.

    What are you First Party Cookies?

    These are cookies that are set by this website directly.

    Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

    What are Third Party Cookies?

    These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by **LinkedIn, Twitter, Facebook, Google+ and Pinterest. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.

Do you still have a question? If so, click here to contact us
Have a Question? Call us on 08456 44 50 60

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