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Have a question? Call Us On 08456 44 50 60

Delivery & Returns

Partners

Delivery

We aim to process your order the same or the very next working day. Standard delivery in UK is 2-3 working days, however we can do offer a next day service if ordered before 2pm.

BFPO orders will take slightly longer to deliver.

BFPO Europe 7-10 Days
BFPO Afghanistan 7-14 Days
BFPO Rest of World 7-21 Days

We are happy to accept International orders and do ship to most locations worldwide.

Our shipping partners are Royal Mail, Parcelforce and FedEx UK.

We offer a no-hassle returns policy of 28 days on all orders.

ServiceTimingsCost
Mainland UK 2-3 Days  
Orders under 100g   £1.95
Standard under 1Kg & £39.95   £3.95
Standard over 1Kg & £39.95   £6.95
Next day - Order before 2pm Mon-Fri 0900-1700 £8.95
Saturday - Order before 2pm Sat 0900-1700 £16.95
BFPO Afghanistan 7-14 Days  
Orders under £39.95   £3.95
Orders over £39.95   £5.95
BFPO Rest of the World 7-21 Days  
Orders up to £39.95   £3.95
Orders under £69.95   £6.95
Orders over £69.95   £9.95
Northern Ireland 2-3 Days  
Under 100g   £1.95
Under 1kg or £39.95   £3.95
Over 1kg or £39.95   £12.95
Next day - Order before 2pm Mon-Fri -0900-1700 £18.95
Scottish Highlands  2-3 Days  
Under 100g   £1.95
Under 1kg or £39.95   £3.95
Over 1kg or £39.95   £12.95
Next day/Saturday Not offered  
Post Codes  
BT, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50
Outlying Islands, Isle of Man & Channel Islands
Post Codes   At Cost
ZE, IM, TR21-25

UK Returns Policy

We at Drop Zone are committed to providing you with the best quality service we can. If you are not entirely satisfied with your purchase simply return the items to us, at your cost, within 28 days from the date on top of your receipt.

We advise that all returns are sent via a signature on receipt service. We take no responsibility for any goods that are damaged or lost in the post, whilst being returned to us.

Please write a brief note explaining the goods are unsuitable. Provided the goods are unused and with original tags and labels, we will refund cost of goods. We will not refund goods without receipts.

All sales final after 28 days!

All goods returned to us after 28 days will not be refunded, we will hold the item for you, either for collection or redelivery. Redelivery will incur a standard rate postal charge. We will hold goods for 6 months, after this time we will dispose of goods and donate money to charity.

Exchanges

Please follow the returns policy on the reverse of the receipt that you received with the goods. Please follow the above procedure, but include a simple note, including the goods you wish exchanged, and what for. An appropriate postage charge will be applicable.

Receipt

Please include proof of purchase with any returns or exchanges, without this we are unable to process your request.

Warranties

We offer a 6 months guarantee on all products sold for workmanship and quality, based on customer fair ware and tear. All goods should be returned to us clean and laundered with a note explaining faults on goods with copy of receipt.

NO RECEIPT NO WARRANTY! A copy of bank/credit card statement is acceptable.

Exclusions to warranty's

  • Goods altered by the customer
  • Specially personalized goods
  • Climbing equipment
  • Gas products
  • Items misused or abused
  • Any soiled goods
  • Zips, buckles, straps and buttons.

If goods are found to be faulty on our inspection we will free replace, and refund all reasonable postage costs incurred by customer. International customers we will refund postage up to the cost of no more than original shipping charges. We are not liable for any import duties on any order or return.

Goods and description.

We describe the goods to the best of our ability, we in no way set out to mislead the customer. Typographical or omission errors may occur in prices, descriptive copy or photography. We reserve the right to correct these errors or withdraw the offer. Specifications, colour's, legal restrictions, prices and availability are subject to change at any time without notice. It may be necessary to substitute an item with a product of equal or better value that varies from our catalogue description.

Buyers Statement

DZS does not in any way, warrant that you the buyer, can lawfully purchase, posses, carry, use any item which you may order, under any applicable UK, International and/or local laws, that you are of the legal age to purchase these items and that you are not under any legal disability which would in any way effect your ability to lawfully purchase.

International Returns Policy

We at Drop Zone are committed to providing you with the best quality service we can. If you are not entirely satisfied with your purchase simply return the items to us, at your cost, within 28 days from the date on top of your receipt.

We advise that all returns are sent via a signature on receipt service. We take no responsibility for any goods that are damaged or lost in the post, whilst being returned to us.

Please write a brief note explaining the goods are unsuitable. Provided the goods are unused and with original tags and labels, we will refund cost of goods. We will not refund goods without receipts.

All sales final after 28 days!

All goods returned to us after 28 days, will not be refunded, We will hold the item for you, either for collection or redelivery. Redelivery will incur a standard rate postal charge.

We advise that all returns are sent via a signature on receipt service, so that you know when they have arrived. We take no responsibility for any goods that are damaged or lost in the post, whilst being returned to us.

Exchanges

Please follow the returns policy on the reverse of the receipt that you received with the goods. Please follow the above procedure, but include a simple note, including the goods you wish exchanged, and what for. An appropriate postage charge will be applicable.

Receipt

Please include proof of purchase with any returns or exchanges, without this we are unable to process your request.

Warranties

We offer a 6 months guarantee on all products sold for workmanship and quality, based on customer fair ware and tear. All goods should be returned to us clean and laundered with a note explaining faults on goods with copy of receipt.

NO RECEIPT NO WARRANTY! A copy of bank/credit card statement is acceptable.

Exclusions to warranty's

  • Goods altered by the customer
  • Specially personalized goods
  • Climbing equipment
  • Gas products
  • Items misused or abused
  • Any soiled goods
  • Zips, buckles, straps and buttons

If goods are found to be faulty on our inspection we will free replace, and refund all reasonable postage costs incurred by customer. International customers we will refund postage up to the cost of no more than original shipping charges. We are not liable for any import duties on any order or return.

Have a Question? Call us on 08456 44 50 60

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