Returns Policy

If you need to return an item please contact us first so that we can make the appropriate preparations to exchange, refund or repair the item. UK RETURNS INTERNATIONAL RETURNS   We advise that all returns to us are dispatched via  a signature on arrival service.    UK Returns Policy   We at Drop Zone are committed to providing you with the best quality service we can. If you are not entirely satisfied with your purchase simply return the items to us, at your cost, within 14 days from the date on top of your receipt.   We advise that all returns are sent via a signature on receipt service.  We take no responsibility for any goods that are damaged or lost in the post, whilst being returned to us.     Please write a brief note explaining the goods are unsuitable. Provided the goods are unused and with original tags and labels, we will refund cost of goods. We will not refund goods without receipts.   All sales final after 14 days! All goods returned to us after 14 days (BFPO orders have up to 28 days), will not be refunded, We will hold the item for you, either for collection or redelivery. Redelivery will incur a standard rate postal charge. We advise that all returns are sent via a signature on receipt service, so that you know when they have arrived. We take no responsibility for any goods that are damaged or lost in the post, whilst being returned to us.   Exchanges   Please follow the above procedure, but within note simply write the goods which you wish exchanged, and what for. An appropriate postage charge will be applicable.   Warranties   We offer a 6 month guarantee on all products sold for workmanship and quality, based on customer fair ware and tear. All goods should be returned to us clean and laundered with a note explaining faults on goods with copy of receipt.    NO RECEIPT NO WARRANTY! A copy of bank/credit card statement is acceptable.   Exclusions to warranty's Goods altered by the customer Specially personalized goods Climbing equipment Items misused or abused Any soiled goods Zips, buckles, straps and buttons.   If goods are found to be faulty on our inspection we will free replace, and refund all reasonable postage costs incurred by customer. International customers we will refund postage up to the cost of no more than original shipping charges. We are not liable for any import duties on any order or return.   Goods and description   We describe the goods to the best of our ability, we in no way set out to mislead the customer. Typographical or omission errors may occur in prices, descriptive copy or photography. We reserve the right to correct these errors or withdraw the offer. Specifications, colour's, legal restrictions, prices and availability are subject to change at any time without notice. It may be necessary to substitute an item with a product of equal or better value that varies from our catalogue description.   Buyers Statement   DZS does not in any way, warrant that you the buyer, can lawfully purchase, posses, carry, use any item which you may order, under any applicable UK, International and/or local laws, that you are of the legal age to purchase these items and that you are not under any legal disability which would in any way effect your ability to lawfully purchase.   International Returns Policy   We at Drop Zone are committed to providing you with the best quality service we can. If you are not entirely satisfied with your purchase simply return the items to us, at your cost, within 14 days from the date on top of your receipt.   We advise that all returns are sent via a signature on receipt service.  We take no responsibility for any goods that are damaged or lost in the post, whilst being returned to us.     Please write a brief note explaining the goods are unsuitable. Provided the goods are unused and with original tags and labels, we will refund cost of goods. We will not refund goods without receipts.   All sales final after 14 days! All goods returned to us after 21 days,  will not be refunded, We will hold the item for you, either for collection or redelivery. Redelivery will incur a standard rate postal charge. We advise that all returns are sent via a signature on receipt service, so that you know when they have arrived. We take no responsibility for any goods that are damaged or lost in the post, whilst being returned to us.   Exchanges   Please follow the above procedure, but within note simply write the goods which you wish exchanged, and what for. An appropriate postage charge will be applicable.   Warranties   We offer a 6 month guarantee on all products sold for workmanship and quality, based on customer fair ware and tear. All goods should be returned to us clean and laundered with a note explaining faults on goods with copy of receipt.    NO RECEIPT NO WARRANTY! A copy of bank/credit card statement is acceptable.   Exclusions to warranty's Goods altered by the customer Specially personalized goods Climbing equipment Items misused or abused Any soiled goods Zips, buckles, straps and buttons.   If goods are found to be faulty on our inspection we will free replace, and refund all reasonable postage costs incurred by customer. International customers we will refund postage up to the cost of no more than original shipping charges. We are not liable for any import duties on any order or return.